It is always best to do 1-on-1 qualitative interviews and usability tests with your actual customers or with people who represent your customer persona(s) or that are your target persona(s). Find the common themes of behavior, mental model, needs and challenges. Then make a target persona out of the research. Your qualitative research and usability tests should define what the "Happy Path" is for each flow in your software application for your customers and your target customer(s) or persona(s).
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